Terms & Conditions

Ferrotype Ltd

Terms & conditions of business

Last updated 20:24 on 31 October 2021

The following terms and conditions apply to all orders placed with Ferrotype Ltd. We will treat each order as an offer by you to purchase goods subject to the terms and conditions.

Prices

All prices quoted are ex-VAT. VAT will be charged where applicable under UK law.

All prices quoted are ex-works (i.e. without delivery). Delivery will be quoted as a separate item.

All quotes are valid for 30 days from the date of the quote unless otherwise specified.

Delivery

Any delivery time quoted on this website is an estimation. If the customer has a deadline then this needs to be explicitly made clear to us, and agreed in writing by us before we accept responsibility for delivering by that deadline.

We will not be liable for any losses, costs, damages or expenses incurred by the customer arising directly or indirectly out of any failure to meet any delivery date.

Invoicing and payment

Unless otherwise agreed, all invoices raised will be subject to our standard payment terms, which is 30 days from invoicing. In certain cases we may require proforma payment (i.e. payment before production starts), but we will always make this clear in advance.

For any work involving Castelli notebooks, pens or other Castelli items the order will be invoiced by Castelli UK and not Ferrotype Ltd. We will act as the agent in these cases.

Product issue & faults

In the event of there being an issue with the goods delivered this must be notified to us within 48 hours of the delivery.

In the event that any product ordered from us has a fault we reserve the right to offer replacement goods. Any decision on faulty goods must be agreed with us, either by returning the goods or through sending us images. We reserve the right to determine the method for accepting any product fault.

It is the responsibility of the customer to ensure that the specification of the order is correct and meets their requirements before signing off and approving production. Any dispute regarding an incorrect specification that has been approved will be the liability of the customer. This includes, but is not exclusively limited to, colour, size and wording.

We are not responsible for any issues arising out of the use of our products once they have been accepted at delivery.

Returns and refunds

We do not accept returns on branded goods, as these items are bespoke and unique to each customer. It is the responsibility of the customer to ensure that they agree to the specification of the order before approving it, and accept that they agree to these terms and conditions of sale before proceeding.

For unbranded goods we will not accept returns unless agreed in advance. Returns on unbranded goods will be subject to a 15% restocking fee.

Liability

If we breech these terms and conditions then our liability to you shall be limited to damages which shall in no circumstances exceed the price of the goods that you have paid for. We shall under no circumstances be liable for any indirect, incidental, or consequential damages.